All help articles

Changing or canceling your plan

Every product your organization pays for is listed on your account page under Organizations & billing, one row each, with its plan, how often it is billed and when it renews. Owners and billing members of the organization can change or cancel any of them there; other members see them but cannot change them.

Upgrading or downgrading

1. Open Organizations & billing and find the product.
2. Press Change plan. (For mail, Mail → Mail plans → Change plan opens the same page.)
3. Every plan you can move to is shown side by side, with its price and what it includes. Your plan is marked Current plan; the others say Upgrade or Downgrade. Switch between Monthly and Yearly to see both prices.
4. Press Upgrade to … or Downgrade to … and confirm.

• An upgrade starts at once. The difference in price for what is left of the period you already paid is invoiced straight away.
• A downgrade also starts at once. The lower price applies from your next renewal; nothing is refunded for the period already paid.
• Billing period and seats: choose Monthly or Yearly (and, on plans priced per seat, the number of seats), then Save period only to keep your plan with the new billing. A new period starts at your next renewal; added seats are invoiced at once for the rest of the period.

When a smaller plan says "Not yet"

You cannot move to a plan you are over. If your organization has more than a plan allows (more domains, mailboxes, aliases, DNS zones, help desk agents or storage buckets), that plan's card says Not yet and what to remove first, such as "The team has 3 domains; the Starter plan allows 1. Remove 2 first". The limit you are over is shown in red.

Remove what is over (for mail, in the tenant manager; for DNS, on the DNS page), come back to Change plan, and the plan can be chosen.

Canceling

Press Cancel next to the product (or Cancel … at the bottom of Change plan) and confirm.

• A paid plan keeps working until the end of the period you paid for and is then canceled instead of renewed: you are not billed again. Until then the row says Canceled: works until … and Keep it takes the cancellation back.
• A free plan, or one that is suspended, stops at once.

Canceling suspends the product and unlinks it from your organization; what it holds (mail, zones, files) is kept for a while, and support can bring it back. To leave Zappocity altogether, see Your Zappocity account page.

Adding a product

Under each organization, the Add row has a button for each product it can still add: Tether, Object storage and Mailocity are bought there; Help desk and DNS open their own sections, where they are started; Compute opens the page to order a server (see Your servers).